Denys, I agree with your concerns over hp's inability to service their customer base. I've see this happen all too often in U.S. companies...it's as if they begin to think that the shareholders are their customers instead of the customers who purchase their products/services.
Ray Shahan
> -----Original Message-----
> From: HP-3000 Systems Discussion [SMTP:[log in to unmask]] On Behalf Of Denys Beauchemin
> Sent: Wednesday, February 09, 2005 9:58 AM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] OT: Carly's toast!
>
> Let me just disagree with you Joe. (Surprise, surprise.) My disagreement
> is about your comment that "... how HP is changing more like Compaq. This
> would NOT BE nice."
>
> Compaq was an excellent company and was very focused on its customers. I
> have bought lots (relatively speaking) of Compaq equipment of the years and
> I was always impressed with it. Indeed my Windows server is a Compaq
> ProLiant, which I bought before HP bought Compaq. My laptops over the years
> have always been Compaqs, and so on and so on.
>
> In many ways, pre-merger Compaq was more like the old HP than HP was at the
> time of the merger and has been since.
>
> Compaq did a huge misstep when they acquired first Tandem and then DEC.
> They should never have done that and that was the reason Eckard Pfeiffer was
> ultimately fired at Compaq. These senseless acquisitions proved to be too
> much for Compaq to assimilate and weakened the company financially.
>
> When HP bought Compaq I was worried HP would screw up Compaq and its
> customer focus. I was worried that HP would not learn FROM Compaq how to
> take care of their customers. HP had lost its (HP) way, before they bought
> Compaq, I was hoping they might regain some of it with the Compaq
> acquisition. It was not to be. Even though they did a marvelous job of
> sorting out the various "best of breeds" in hardware and products, they did
> not regain their customer focus or take in the existing Compaq customer
> focus.
>
> My latest laptop, 3 months old, is NOT a Compaq or an HP. It's a Toshiba
> and my single quick call to customer support was answered instantly, no
> waiting, and the issue was resolved in a flash. End of story.
>
> To my mind, HP would do well to name Ann Livermore as CEO, immediately. She
> is one impressive lady and VERY customer oriented. That's what HP needs
> right now.
>
> Denys
> -----Original Message-----
> From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On Behalf
> Of J Dolliver
> Sent: Wednesday, February 09, 2005 9:27 AM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] OT: Carly's toast!
>
> For now just knowing that BiT$h is gone is exciting enough. Maybe we should
> be more focused on
> how HP is changing more like Compaq. This would NOT BE nice. How are the
> employees feeling
> from the news. Maybe they are not watching their backs and are dancing in
> the street. Ding Dong the B
> is gone!
>
>
> -------------- Original message from Charles Ciesinski
> <[log in to unmask]>: --------------
>
>
> > To All,
> >
> > WOW.... Now that's a headline for the 'film at 11:00 news'!
> >
> > Next questions are:
> > 1. Who will the BoD hire to do the executive search and how much will it
> > cost the shareholders?
> > 2. Who will be the next CEO, again at what cost to the shareholders?
> > 3. What will be the cost of the severance package, if any?
> > 4. What will this do to existing product lines and those in the pipeline
> > and those shelved during the last several years?
> > 5. When is the next shareholders meeting or will there be a special one?
> > 6. Will the new CEO, whoever he or she is, be more open to the previous
> 'HP
> > Way'?
> > 7. Will the new CEO support multiple user groups and conferences?
> >
> > Inquiring minds want to know...
> >
> > Chuck Ciesinski
> >
> > Chuck Ciesinski
> > ----- Original Message ----->
> > From: "Shahan, Ray"
> > To:
> > Sent: Wednesday, February 09, 2005 9:01 AM
> > Subject: [HP3000-L] OT: Carly's toast!
> >
> >
> > http://money.cnn.com/2005/02/09/technology/hp_fiorina/index.htm?cnn=yes
> >
> > Ray Shahan
> >
> > Life is not a journey to the grave with the
> > intention of arriving safely in a pretty and
> > well preserved body, but rather to skid in
> > broadside, thoroughly used up, totally worn out,
> > and loudly proclaiming:
> >
> > -- WOW!!! What a Ride! --
> >
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