Hi Nick,
   um... I, for one, wouldn't even think of email when my system is down...
I am on the speaker phone by the console dialing the RC!   and as soon as
they get on the line I start with the statement "This is Art and my HP 3000
system is down...I need an engineer now!"

 I have never had to wait longer than 3 or 4 minutes before an engineer was
on the line ready to help me fix the problem :)   'Course during those 3 or
4 minutes I get the altar ready on top of the CPU for sacrificing of Small
Furry Animals (SFA's) hehehe

Email is for when the system is mis-behavin' not dead :)

Art "thank God I don't have to do this anymore :) " Bahrs



Subject:  Re: electronic support center


To all listers.
Wouldn't it be nice if the ESC allowed for a priority, all the way from
"Mission critical system down . can't reboot" to "For future purposes,
what
is...".  It would seem to me that this would be better than trying to
shout into the phone an ad hoc description of your system and then
describe the
problem.  For that matter your system description could be pre done for
inclusion where necessary for super mission critical systems where
experience
indicates that a problem is likely to occur sooner or later.
With HP support monitoring the email, we could have a win/win situation.
Regards,
Nick