"Stan Sieler" <[log in to unmask]> wrote in message news:a6qohp03ur@enews3.newsguy.com...
> Re:
> > Greg Cagle writes that in 1989, Apollo's customer base showed
> > character by doing these things:
> >
> > "people bit the bullet, did what they had to"
> >
> > and went along with HP's plans to discontinue their product.
> >
> > What were the costs of biting, and that doing? Who lost work, spent
>
> Greg doesn't mention the infamous quote from the high level manager
> who oversaw the public introduction of the 700 series workstations:
>
>    Customer loyalty lasts a nanosecond
>
> *That* faulty thinking, which the 3000 community criticized even then,
> is what lead to the HP 3000's downfall, IMHO.
>
> I wish I could remember the guy's name ... I suspect he isn't even at
> HP today :)

He's not. But his spirit lives on 8^).

--
Greg Cagle
gregc at gregcagle dot com

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