In <[log in to unmask]> [log in to unmask] writes:


>
> After my 5.5 update quirk tonight, I phoned the HPRC to see if my
> situation was a "known problem" like so many often are.  I received
known problem" like so many often are.  I received
y often are.  I received
 call-ID as usual, and a few minutes later an engineer returned my
> call to inform me that my SupportLine coverage didn't cover weekends,
> I was asked for a PO# for time and materials unless I wanted to post
> my question to the ESC on their web page.
>

This is pretty scary folks!!!

I have not heard anything about it!  SupportLine coverage was a good
level of support exactly because you could get Response Center call
in support at times when you seriously needed it.  It gave you someone,
alive and talking (satellite delay notwithstanding).

HP Support has always been "top drawer" far better than Brand X, Brand
D, Brand anything.  I guess in this business as competition drives down
the cost of hardware, it drives down service levels and profits as well.
Has HP joined the "race to the bottem"?

I'll have to track this down on Monday.

Bruce

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   Bruce J. Senn                             Phone:  (518) 388-6664
   Senior System Manager                     FAX:    (518) 388-6458
   Union College                   Internet:  [log in to unmask]
   Schenectady, NY 12308
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