The patch was only recently released. They made it available for all
releases - thankfully. My production systems were (and still are) all on 5.5
or 6.0 so a fix in 6.5 wouldn't have helped us any.

We had first reported the issue in October of 1998, so it did take a while
to get resolved, with a lot more work occurring on HP's side in the past 6
months (as they just then put together a printer-issues team - which we met
at SIGPRINT at HPWorld).

 -Chris

                -----Original Message-----
                From:   Wesley Setree [mailto:[log in to unmask]]
                Sent:   Friday, September 22, 2000 3:09 PM
                To:     [log in to unmask]
                Subject:        Re: [HP3000-L] Network Printing

                If this has been a known problem since 5.5 why hasn't the
fix been incorporated into 6.0 or 6.5?

                >>> "Bartram, Chris" <[log in to unmask]> 09/22
2:32 PM >>>
                The MPELX39 patch has variants for 5.5, 6.0, and 6.5 and
addresses exactly
                that problem. I was a beta site for it, and saw those issues
frequently on a
                variety of printers. Usually it has to do with a status
message from a
                secondary tray or something non-critical that confused the
spooler, causing
                it to assume the file never printed - and printing it over
again. Contact
                HPRC and get the patch.

                 -Chris Bartram

                                -----Original Message-----
                                From:   Wesley Setree
[mailto:[log in to unmask]]
                                Sent:   Friday, September 22, 2000 2:20 PM
                                To:     [log in to unmask]
                                Subject:        Re: [HP3000-L] Network
Printing

                                I wonder if this is the same problem I am
getting... we will
                have hundreds of copies of 1 report spit out of a network
printer when the
                spooler only states 1 copy. We have looked at file
statements and programs
                to find the cause but to no avail. It happens at different
plants at
                different times of the day and not every day. I usually have
to do a
                combination of stopspool and abortio to get the printer to
stop then delete
                the spool file. We are running 5.5 P7. I don't think a patch
on 5.5
                addresses this issue. Is this a known problem for HP?

                                >>> Lane Rollins <[log in to unmask]> 09/22
12:40 PM >>>
                                There is a newer patch at least for 6.0 that
sounds like it
                addresses the
                                problem, it's MPELX39B. I haven't tried it
yet so I'm not
                sure how well it
                                will work. I tend to see this problem on our
LPQ1500 then
                the laser
                                printers.

                                -Lane

                                on 9/22/00 8:34 AM, Jim Phillips at
                [log in to unmask] wrote:

                                > We have some HP LJ4500 printers that take
forever to warm
                up.  When printing
                                > from the HP3000, we will usually get
duplicate (and
                sometimes more) copies
                                > of the
                                > spool file.
                                >
                                > Here is the global portion of the NPCONFIG
file:
                                >
                                > global (banner_header = FALSE
                                > banner_trailer = FALSE
                                > data_timeout = 30
                                > snmp_timeout = 5
                                > snmp_max_retries = 3
                                > message_interval = 15
                                > pjl_supported = FALSE
                                > jam_recovery = FALSE)
                                >
                                > What can I tweak here to prevent the
duplicate copies from
                printing?
                                >
                                > Thanks,
                                >
                                > Jim Phillips
Manager of
                Information Systems
                                > E-Mail: [log in to unmask]
Therm-O-Link, Inc.
                                > Phone: (330) 527-2124                   P.
O. Box 285
                                > Fax: (330) 527-2123
10513 Freedom Street
                                > Web: http://www.tolwire.com
Garrettsville, Ohio  44231

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