>Gary,
>
>You can always open a call with the HPRC to check the status of a KPR or
>SR.
>
>Lee Gunter
>Regence Blue Cross Blue Shield of Oregon / Regence HMO Oregon
>

I tried that today.  The operator didn't know what a KPR is, or what Query
is.  I had a hard time explaining to her what I wanted.  She finally got
somebody on the phone that told me that I could use the Support Line (I
think) but didn't think I could use the ESC to get the information.  When he
checked on the KPR for me, he told me that there was a patch for it and
ordered it for me.

With my application vendor, if I report a bug and they know it is important
to me, they give me the patch as soon as it is available (go QSS!!).  Why
did I have to call HP to find out they had fixed the bug I had reported?

Since then I went to the Patch database at the ESC and used the KPR number
to find the patch.  I wish I had thought of this earlier.  It doesn't seem
real intuitive to me.  There must be a better way.

Gary


Gary Jackson
Nevada CSOS
(530) 478-6407 - voice
(530) 478-6410 - fax