HP3000-L Archives

December 2011, Week 2

HP3000-L@RAVEN.UTC.EDU

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Subject:
From:
John Sommer <[log in to unmask]>
Reply To:
Date:
Wed, 14 Dec 2011 11:35:30 +0000
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Update:

Thanks to HP's LOGTOOL, I was able to discover that I really had two problems.
A bad memory SIMM and also a bad hard drive.   
Below were my clues;

LOGTOOL>MEMRPT

MEMORY ERROR LOGGING REPORT
SYSTEM START TIME -- WED, DEC 7, 2011, 11:23 AM
LAST ERROR CHECK TIME -- THU, DEC 8, 2011, 9:03 AM
LOGGING TIME INTERVAL -- 3600 seconds
MEMORY CONTROLLER on mother board:
============================================================================
SLOT: 1B FIRST DETECTED: 12/08/11 6:24 AM
ERROR TYPE: Single/Hard Error LAST DETECTED : 12/08/11 6:24 AM
PAGE STATUS: Deallocated CHIP ID: u2
BIT NUM./BANK NUM: 37/1 ERROR COUNT: 1
LOGGED BY: MEMLOGP ERROR ADDR (HEX): C6FD040
============================================================================


LOGTOOL>list log=2180 type=111
 
                             SYSTEM ERROR LOG REPORT
                             =======================
  
 Report Date/Time:  MON, DEC 12, 2011 -  6:55 AM
===============================================================================
MON, DEC 12, 2011    3:39 AM       LOG2180.PUB.SYS              SYSTEM (PIN 81)
I/O ERROR
PRODUCT NAME:       ST39173WD           PDEV:               56/40.0.0
LDEV:               5                   DEVICE CLASS:       Hard Disc
I/O EVENT CLASS:    Hardware            LLIO STATUS:        $EA9B0384
 
SCSI Sense information indicates a NOT READY condition exists within the
target.
 
RETRY SCHEME:       Log Each Retry      WILL RETRY:         NO
I/O RESULT:         I/O Failed          RUN AUTODIAG:       NO
RETRY COUNT:        0                   MGR PORT NUM.:      $FFFFFF85
TRANS. NUM.:        $1B                 # HDWR BYTES:       36
HARDWARE STATUS:
 

   Sense bytes (hex):
       70      0      2      0
        0      0      0      A
        0      0      0      0
        4      1      2      0
        0      0      0      0
        0      0
   Sense Key = 2
      Not Ready
   Sense Code = 4
      Drive Not Ready
   FRU = 2


I have to really thank Atlantic Tech Services (www.atserve.com) for sending me the 
replacement hardware overnight.    I was able to get the system repaired and reloaded
in short order.



John Sommer | System Manager | Valve Automation
T +1 281.727.5345 
[log in to unmask]

-----Original Message-----
From: Mark Landin [mailto:[log in to unmask]] 
Sent: Wednesday, December 07, 2011 8:44 AM
To: Sommer, John [PROCESS/VA/WALR]; [log in to unmask]
Subject: Re: [HP3000-L] HP3000 Freezing Up

When did this start? What is the most recent change you have made to the system or it's environment, and when was that made? Have you noticed any other unusual system behavior recently, no matter how innocuous?

On 12/7/11, John Sommer <[log in to unmask]> wrote:
> Hi Craig,
>
> Yes, the lack of detail is my problem.
> I have no flashing lights, error messages, etc....
>
> The only clue I may have is probably in the logfile(s).
> Donna just mentioned "LogTool".
> Not sure if that's a standard HP utility or not.
> So maybe that might help me decipher the cryptic data to find a clue 
> to the problem.
> Is there another solution?
>
> -John
> John Sommer | System Manager | Valve Automation T +1 281.727.5345 
> [log in to unmask]
>
>
> ________________________________
> From: Craig Lalley [mailto:[log in to unmask]]
> Sent: Wednesday, December 07, 2011 7:50 AM
> To: [log in to unmask]; Sommer, John [PROCESS/VA/WALR]
> Subject: Re: HP3000 Freezing Up
>
> John,
>
> Not a lot of detail here.  :-)
>
> What is happening on the LED? (Do 968's have LED's?)   usually they flash
> f1ff or faff?
>
> This will tell us if the system is in a loop.
>
> Another idea is to run Glance or SOS on a separate terminal in the b-queue.
>   It may help identify any offending processes.
>
> Finally, you may want to look at your log files for any I/O errors.
>
> -Craig
>
>
> --- On Wed, 12/7/11, John Sommer <[log in to unmask]> wrote:
>
> From: John Sommer <[log in to unmask]>
> Subject: HP3000 Freezing Up
> To: [log in to unmask]
> Date: Wednesday, December 7, 2011, 4:58 AM
>
> All,
>
> My HP3000 968 running MPEXL v5.5 has started to "freeze up".
> Nothing appears on the console.    I can sometimes login,
> but it will not respond after that.    My only option is to do a Ctrl-B and
> restart it.
>
> Yesterday, I had to power cycle it 5 times before it became semi-stable.
> I ran JCONFJOB.NET.SYS to freshen the config file.
> I also recovered all of the KSAM files.
> I removed all of the scheduled jobs except for the backup.
> It eventually froze up again at 5pm.
>
> I've heard a rumor that HP will still semi-support the HP3000.
> Is that true?    I am hoping that I can get them to read the log files to
> tell me what
> is causing the system halt(s).
>
> If HP is totally out of the picture now, how can I solve this mystery?
> Has anyone else had a similar issue?
>
> Thanks for any info,
> John
>
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